Customer line, fault reporting and remote technical support — for households and business customers alike.
Mon — Fri · 8:00 — 16:00
Outside business hours a non-stop answering service is available (including weekends and public holidays) — we log your request and handle it on the next business day.
We handle requests without delay, at the latest by the next business day after reporting. To speed things up, please provide: a description of the problem, the service address, your contract number or variable symbol, and a phone number.
Our technicians can help you via secure remote access (TeamViewer). The connection is established solely with your consent and only for the duration of the problem. Please call us before starting.
Need technical help remotely? Our technicians can assist you via secure remote access (TeamViewer QuickSupport). No installation is required.
Security: the remote connection is established solely with the customer’s consent and is active only while the technical problem is being resolved.